Responsibilities included:

• Developed queuing model for allocation of resources where user agents choose from multiple Virtual Machine (VM) types.
• Analyzed mathematical models for multiple class VM environment where customers prioritize fastest time to completion.
• Presented results to IBM research team

Responsibilities included:

• Elicited requirements for updates to Wisconsin Immunization Registry (WIR) web application.
• Engaged in Quality Assurance and functionality testing for WIR application updates.
• Documented procedures for testing standardization for barcode vaccine entry and data exchange mass import workflows.
• Troubleshooted issues reported by end users, supporting the WIR Help Desk as Level 2 support.
• Delivered solutions to user reported issues requiring application updates.

Responsibilities included:

• Investigated software issues reported by client IT teams.
• Identified solutions to reported issues, arranged for delivery of resolutions requiring software updates.
• Facilitated weekly calls with client IT teams to triage open issues list and keep clients informed of open issues investigation.
• Developed wrappers for backwards compatibility of Release of Information module print groups in future software releases.
• Configured clinician profiles for accessing sensitive patient data to ensure proper access and auditing.